the behavioral model of emotional intelligence effect on work-family conflict and organizational citizenship behavior among nurses

Authors

محمد کاظم بیغمی

حشمت خلیفه سلطانی

فرشید عبدی

محسن علی اکبر

abstract

this paper examines the relations among emotional intelligence, work-family conflict and organizational citizenship behavior of nurses and the mediating effect of work-family conflict between emotional intelligence and organizational citizenship behavior among nurses. a questionnaire survey was carried out to explore the relations among emotional intelligence, work-family conflict and organizational citizenship behavior. a 51-item questionnaire which consist of emotional intelligence, work-family conflict and organizational citizenship behavior parts was carried out to investigate the relations among these variables. some basic socio-demographic questions were included. the study resulted emotional intelligence was significantly and negatively related to work-family conflict(r=-0.26, p ≤ 0.01) and significantly and positively related to organizational citizenship behavior(r=0.62, p ≤ 0.01). the negative relation between work-family conflict and organizational citizenship behavior was also significant(r=-0.27, p ≤ 0.01).  it was found that work-family conflict is a partial mediator between emotional intelligence and organizational citizenship behavior. the other finding of the study was that emotional intelligence, work-family conflict and organizational citizenship behaviors and some of their dimensions are significantly related to each other.

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Journal title:
مطالعات رفتار سازمانی

Publisher: انجمن علمی مدیریت رفتار سازمانی

ISSN

volume 3

issue 1 , 2 (پیاپی 8 و 9) 2014

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